pkr99 Privacy Policy — Your Data, Protected

1. Introduction

This Privacy Policy applies to the pkr99 website at pkr99.onl and the pkr99 mobile applications for Android and iOS. It covers all players, registered account holders, and visitors to the platform regardless of how they access it.

When we refer to "pkr99", "we", "us", or "our" throughout this document, we mean the pkr99 platform and the team responsible for operating it. When we refer to "you" or "your", we mean any person who visits, registers with, or uses pkr99 in any way.

We are committed to handling your data responsibly. This policy is reviewed and updated regularly to reflect any changes in how we operate or in applicable data protection practices. The date at the top of this page always shows when it was last revised.

2. What Personal Information We Collect

We collect personal information in two main ways — information you provide directly to us, and information collected automatically when you use the platform.

2.1 Information You Provide

When you register an account or use pkr99, you may provide us with the following:

• Identity information: full name, date of birth, gender (where provided).
• Contact details: email address and mobile phone number.
• Account credentials: your chosen username and an encrypted version of your password (we never store passwords in plain text).
• Verification documents: a copy of your CNIC, passport, or other government-issued ID when identity verification is requested.
• Payment information: your JazzCash or Easypaisa account number, bank account details, or card details used for deposits and withdrawals. Payment card details are processed by our payment providers, not stored directly by pkr99.
• Support communications: any information you share with us through live chat, email support, or other contact channels.

2.2 Information Collected Automatically

When you access pkr99, certain technical data is collected automatically by our systems:

• Device and browser information: device type, operating system, browser type and version.
• IP address and approximate location: used to detect unusual account access and understand broad geographic usage patterns.
• Session data: pages visited, features used, time spent, click paths, and game session details.
• Cookies and similar technologies: see the Cookies section below for full details.
• Transaction history: deposits, withdrawals, bets placed, bonuses claimed, and game history associated with your account.

3. How We Use Your Personal Data

pkr99 uses the information we collect for the following purposes:

3.1 Operating Your Account

The primary use of your data is to provide you with the pkr99 service — creating and managing your account, processing your deposits and withdrawals in PKR, recording your bets and game activity, and delivering bonuses and promotions you have claimed.

3.2 Identity Verification and Security

We use identity information to verify that you are who you say you are, that you are over 18, and that your account is secure. This includes reviewing ID documents, checking your payment details, and monitoring for unusual account activity that might suggest unauthorised access or fraud.

3.3 Customer Support

When you contact our support team, the information you provide — along with your account history — is used to investigate and resolve your query. Support communications are retained for a period of time to help with follow-up queries and to train our support staff.

3.4 Platform Improvement

Aggregated, anonymised usage data helps us understand how players interact with pkr99 — which games are popular, where players encounter difficulties, how the app performs on different devices. This is used to improve the platform and fix issues. This data does not identify you personally.

3.5 Responsible Gaming

Your betting and gaming activity data is used to support our Responsible Gaming tools — including deposit limit enforcement, loss limit tracking, and self-exclusion. This use of data is for your protection and is an important part of how pkr99 operates.

3.6 Marketing Communications

If you have opted in to receive marketing communications, we may send you information about promotions, new games, sports betting offers (including PSL and T20 coverage), and other pkr99 news. You can opt out of marketing emails at any time by contacting our support team or adjusting your notification preferences in your account settings. Opting out of marketing does not affect service communications related to your account.

4. Who We Share Your Data With

pkr99 does not sell your personal data. We share information only in the limited circumstances described below, and only to the extent necessary for each purpose.

4.1 Payment Processors

To process your deposits and withdrawals in PKR, we share relevant payment details with our payment processing partners — including JazzCash, Easypaisa, Raast, and bank transfer providers. These providers have their own privacy and security standards and are contractually required to handle your data responsibly. pkr99 does not receive or store your full card numbers or mobile wallet PINs.

4.2 Identity Verification Partners

Where identity verification is required, we may share your submitted documents with trusted third-party verification services. These partners verify the authenticity of documents and confirm identity details. They are not permitted to use your data for any other purpose.

4.3 Technology and Infrastructure Providers

pkr99 uses third-party cloud hosting, security, and analytics providers to operate the platform. These providers may process certain data as part of delivering their services. All such providers are bound by data processing agreements that restrict how they handle your information.

4.4 Legal Requirements

In certain circumstances, pkr99 may be required to disclose personal data in response to a lawful request — for example, to prevent fraud, protect the safety of users, or comply with a valid legal process. We will disclose only the minimum information necessary and, where legally permitted, will notify you of such a disclosure.

5. Payment Data and Financial Information

All deposits and withdrawals on pkr99 are handled in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast instant bank payment, direct bank transfers, debit and credit cards, and supported mobile wallets.

When you make a deposit or request a withdrawal, the transaction is processed by our payment partners. pkr99 retains a record of the transaction — including the amount, method, date, and your account reference — for accounting, dispute resolution, and security purposes. We do not store your full payment card number or your JazzCash/Easypaisa PIN at any point.

Your full transaction history is available to you in your account settings at any time. If you notice a transaction you do not recognise, contact support immediately so we can investigate.

6. Cookies and Tracking Technologies

pkr99 uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to understand how it is being used.

6.1 Essential Cookies

These cookies are required for the platform to function. They keep you logged in during your session, remember your language and display preferences, and ensure the security features of your account work correctly. You cannot opt out of essential cookies without affecting the functionality of the platform.

6.2 Analytics Cookies

We use analytics tools to collect aggregated, anonymised information about how visitors use pkr99 — which pages are most visited, how long sessions last, where users drop off. This helps us improve the platform. No personally identifiable information is sent to analytics providers through these cookies.

6.3 Preference Cookies

These cookies remember choices you have made on the platform — such as your preferred sports category, last viewed games, or notification settings — so that your experience feels more personalised when you return.

6.4 Managing Cookies

You can manage and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, or be notified when a cookie is set. Please note that blocking essential cookies will affect the functionality of your pkr99 account, including the ability to stay logged in.

7. How Long We Keep Your Data

pkr99 retains personal data for as long as necessary to fulfil the purposes for which it was collected. The following general retention periods apply:

• Active account data: retained for the full duration your account remains open, plus a period afterwards for legal and accounting purposes.
• Transaction records: retained for a minimum of five years from the date of the transaction to support financial recordkeeping and dispute resolution.
• Identity verification documents: retained for the duration of your account and for a defined period after closure, as required by verification standards.
• Support communications: retained for up to two years from the date of the interaction.
• Technical and session data: typically retained for 90 days, after which it is aggregated or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. If you close your account, we will begin the deletion process for non-essential data within a reasonable timeframe.

8. Your Rights Over Your Personal Data

You have a number of rights regarding the personal data pkr99 holds about you. To exercise any of these rights, contact our support team with your registered account details.

• Right to access: you can request a copy of the personal data we hold about you.
• Right to correction: if any of your personal data is inaccurate or out of date, you can ask us to correct it. You can also update many details directly in your account settings.
• Right to deletion: you can request that we delete your personal data. We will comply where there is no legal or operational reason to retain it (for example, outstanding transaction disputes or legal requirements).
• Right to restrict processing: in certain circumstances, you can ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to data portability: you can request your data in a structured, commonly used format so that you can transfer it elsewhere if you wish.
• Right to withdraw consent: where we rely on your consent to process data — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within 30 days. In complex cases, this may be extended, and we will keep you informed of the progress.

9. How We Protect Your Data

pkr99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse.

All data in transit between your device and pkr99 servers is encrypted using SSL/TLS. Data stored on our servers is protected by industry-standard encryption and access controls. Our systems are monitored continuously for suspicious activity, and we carry out regular security reviews.

Internally, access to player data is restricted on a strict need-to-know basis. Staff members can only access the data relevant to their role, and all internal access is logged. We carry out regular training with our team to maintain strong data protection practices.

While we take every reasonable precaution, no system is completely immune to risk. We encourage you to use a strong, unique password for your pkr99 account, enable any available two-factor authentication, and contact us immediately if you suspect your account has been compromised.

10. Protection of Under-18 Users

pkr99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are at least 18 years old, and we may request age verification at any point.

If we become aware that personal data has been collected from a person under 18, we will delete that data and close the associated account immediately. If you are a parent or guardian and believe a minor has registered on pkr99, please contact our support team straight away so we can act on it promptly.

11. Updates to This Privacy Policy

pkr99 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable data protection practices. When we make significant changes, registered players will be notified by email or via an in-platform notification.

The date shown at the top of this page always reflects when the policy was last updated. We recommend reviewing this page periodically — particularly when you receive a notification of changes. Continued use of pkr99 after an updated policy has been posted and notified constitutes your acceptance of the revised terms.

12. How to Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team. You can reach us through the live chat feature available on the pkr99 website and app, or by visiting our FAQ page for answers to common questions.

When contacting us about a privacy matter, please include your registered email address and a brief description of your query so we can direct it to the right team member and respond as quickly as possible. We take all privacy-related enquiries seriously and aim to respond within a reasonable timeframe.

For general account questions, bonus queries, or payment issues, our support team is available 24 hours a day, seven days a week via live chat. For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page.